Cancellation and Refund Policy

The purpose of this agreement is to define the terms and conditions regarding cancellation and refund for flight tickets and hotel reservations made through our website.

This policy applies to all flight and hotel bookings made on our site, unless otherwise stated in specific reservation terms.

Site Owner: GTS TURİSTİK SERVİSLERİ TİCARET A.Ş

Trade Name: KHEYLİRAHAT TRAVEL AGENCY

Address: Guzeloluk Mah., Yali Cad., Pinar Sit. C Blok No:401/C-B, Muratpaşa/Antalya

Contact: online@kheylirahat.com

User: The individual or legal entity making the reservation.

During the reservation process, the user can clearly view and accept the applicable cancellation and refund conditions for the selected flight and/or accommodation.

Prices and fees are subject to the rules stated in the displayed tariff or package and become effective once the reservation is confirmed.

For Flight Tickets:

Standard cases: Cancellations are subject to the rules of the airline and the ticket type.

Refund rate and deductions: Vary depending on the travel date and ticket class.

Special cases: Promotional or customized tickets may be non-refundable or subject to specific restrictions.

For Hotel Reservations:

Free cancellation period: If canceled within the specified period prior to check-in (e.g., 24–48 hours), a full refund may apply.

Change/Refund conditions: Depend on the hotel’s own policy; partial or full deductions may occur.

Package or group reservations: Package rules may apply separately to flight and accommodation components, and users will be informed of any overlapping or restrictive terms.

Refund request: The user must notify customer service or submit a request via their user account as soon as possible after cancellation.

Refund method: Refunds are issued using the same payment method used for the original transaction, unless otherwise agreed by both parties.

Processing time: Once approved, refunds are typically reflected in the credit card or bank account within 7–14 business days.

Deductions: The refund amount is calculated after deducting cancellation fees, service charges, and any operational costs.

Reservation processing fees, communication costs, transaction charges, and other service fees are disclosed, and their status is clarified during refund calculations.

Additional fees may apply in cases such as registration, reservation, payment, or transmission errors.

In cases affected by technical failures, weather conditions, political events, or other unforeseen factors, suppliers (airlines/hotels) may apply their own cancellation policies.

Refunds or changes due to user-related issues—such as visa, passport, or travel document problems—are subject to the supplier’s terms.

“Non-refundable” or “non-refundable promotion” fares have special conditions, which are clearly communicated to the user during booking.

This policy may be updated periodically by our website. Any updates take effect upon publication on the site.

Users may be notified in case of significant changes.

The user is responsible for providing accurate and complete information during the cancellation and refund process.

Users who comply with the defined timeframes and procedures are entitled to claim refunds.

Otherwise, refund requests may be rejected or delayed.

This agreement is governed by the laws of the Republic of Turkey.

In case of disputes, the [City/District] Courts and Enforcement Offices shall have jurisdiction.

Personal data provided during cancellation and refund processes are processed solely for managing reservations and refunds.

For more details, please refer to our Privacy Policy.

For cancellation and refund requests, please contact us at online@kheylirahat.com.

Working hours: 24/7 Support Available.